FAQ | Lift Off

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Everything you need to know about Lift Off payment solutions. Can't find what you're looking for? Contact our team.

Most merchants are approved and processing payments within 1-2 weeks. For flat rate pricing, you can start taking payments in as little as one week. Custom pricing may take a few extra days for underwriting.
You'll need basic business information (business name, address, EIN/Tax ID), a valid bank account for deposits, and a government-issued ID. Our team will guide you through the rest.
No. We don't charge setup fees, application fees, or activation fees. You only pay for processing and any equipment you choose.
No. We offer month-to-month agreements with no long-term commitments. You can cancel anytime without early termination fees.

We offer flat rate pricing at 2.5% + $0.10 per qualified in-person transaction, or customized pricing based on your business volume and needs. Contact us for a free rate review to see what works best for you.
Absolutely not. We believe in transparent pricing. All fees are clearly disclosed upfront—no surprise charges, no sudden rate increases, and nothing hidden in the fine print.
Your effective rate is the total percentage of fees you pay relative to your total card sales. To calculate it, divide your monthly credit card fees by your monthly credit card sales and multiply by 100. Visit our pricing page for our built-in rate calculator.
Surcharging allows you to pass credit card processing fees to the customer at the point of sale. This can save you 20-90% on monthly processing costs. We handle the compliant setup for you, including signage requirements and card brand rules.
We offer next-day funding for most merchants. Funds from your daily transactions are deposited into your bank account the following business day.

We offer a full range from simple card readers ($29) to full POS systems. Our lineup includes Lift Off POS, Clover devices (Station, Mini, Flex, Go), CardPointe terminals, and traditional countertop terminals. We also carry accessories like receipt printers, barcode scanners, and cash drawers.
Yes! We have a free equipment program for qualifying merchants. Depending on your processing volume and agreement, you may qualify for a free terminal or POS system.
In many cases, yes. If you have compatible equipment, we can reprogram it for our processing. Contact us to check compatibility.
All major credit and debit cards (Visa, Mastercard, American Express, Discover), contactless/NFC payments (Apple Pay, Google Pay, Samsung Pay), EMV chip cards, magnetic stripe, ACH/eCheck, and gift cards.

We provide 24/7, U.S.-based customer support with multilingual capabilities. Our average wait time is just 36 seconds. You'll also have a dedicated account manager for personalized assistance.
Yes! We have a free equipment program for qualifying merchants. Depending on your processing volume and agreement, you may qualify for a free terminal or POS system.
In many cases, yes. If you have compatible equipment, we can reprogram it for our processing. Contact us to check compatibility.
All major credit and debit cards (Visa, Mastercard, American Express, Discover), contactless/NFC payments (Apple Pay, Google Pay, Samsung Pay), EMV chip cards, magnetic stripe, ACH/eCheck, and gift cards.

Merchant funding provides quick capital to your business based on your credit card processing history. Unlike traditional loans, there's no compounding interest and no fixed monthly payments. Repayment is tied to a small percentage of your daily card sales.
You need to be an active Lift Off merchant with a consistent processing history. Approval is based primarily on your transaction volume, not your credit score.
Most merchants receive funding within 24-48 hours of approval. The application process is quick and straightforward.

Our team is available 24/7 to help you find the right payment solution for your business.